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Small business marketing ideas and discussions with some of the brightest minds in marketing.
Format : Management and Marketing |
Episode 44 - What's the Secret to a World-Class Customer Experience? Updated: 2009-11-29 21:28:43 Description: Featuring customer experience expert John DiJulius and host Jay Ehret. DiJulius is author of the book: What's the Secret to Providing a World-Class Customer Experience. Discussion about the customer satisfaction crisis and how your business can provide a world-class customer experience.John DiJulius is hired by some of the top companies in the world to help them provide one-of-a-kind customer experiences. Companies such as: The Ritz Carlton, Lexus and Panera Bread. But John is also an entrepreneur. He founded John Robert's Spa, one of the top 20 salons in America. In this episode of Power to the Small Business, DiJulius discusses key takeaways from his book on how you can prepare your employees to deliver a world-class experience. And when you do, you can charge customers and 'experience tax.' See the complete show notes, including links and selected quotes on The Marketing Spot Blog: What's the Secret to a World-Class Customer Experience? LISTEN NOW | DOWNLOAD |
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